At ShoesCook, we want you to love your handmade shoes! If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.
Returns
- Eligibility for Returns:
You may return your shoes within 30 days of receiving your order for a full refund or exchange, provided they are:- Unworn
- In their original packaging
- Free from any stains or odors
- Non-Returnable Items:
Certain items cannot be returned, including:- Customized or personalized shoes
- Clearance or sale items (unless defective)
Refunds
- Processing Refunds:
Once we receive your returned shoes and inspect them, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days. - Shipping Costs:
Shipping costs incurred during the original purchase are non-refundable. You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
How to Return Your Shoes
- Contact Us:
To initiate a return, please contact our customer service team at info@shoescook.com with your order number and reason for the return. - Prepare Your Return:
Pack the shoes securely in their original packaging. Include a copy of your order confirmation or receipt inside the package. - Ship Your Return
Exchanges
If you would like to exchange your shoes for a different size or style, please follow the same return process and indicate your preference in the return request. We will process your exchange as soon as we receive the returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please feel free to reach out:
ShoesCook
Email: info@shoescook.com